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Storage Policy - Field Partners
Invoices / Terms - Field Partners
Invoices & Terms:Your invoice will be sent the next business day after shipment. Our payment terms are 1% 10, Net 30, unless contractually different. Irwin Seating Company expects prompt payment and encourages payment within the discount pe...Close Out Documents - Field Partners
Upon request, Irwin Seating Company will provide close-out documentation in the form of a five year limited warranty for indoor projects and a one year warranty for outdoor projects. Copies of our warranties can be found and downloaded in the d...Installation - Field Partners
Installation is a bridge between Irwin Seating Company and the general contractor / owner and a proper installation is often a "make-or-break" step in the value stream. The following list represents responsibilities of the installation field pa...Installation Instructions - Field Partners
Installation instructions for most of our products can be found on the Resources / Installation Instructions page of this web site. They are all Adobe Acrobat (pdf) files. Some low volume or custom products may have installation instructions se...Back-Charge Authorization - Field Partners
Irwin Seating strives for 100% customer satisfaction. To accomplish this it is essential for the entire value chain to work together, this includes our installation partners. Installation crews play a critical role in the process of a fixed or ...Typical Shipment - Field Partners
Overview:Irwin Seating loads trucks in a way that helps to facilitate a smooth installation. Similar components are packed together (standards in one box, seats in another and backs in their own boxes). The truck is loaded with all the boxes co...After Sale Support - Field Partners
Customer Technical Services - Field Partners
Our Customer Technical Services staff provides support for back charge authorization during the installation process, field repair and warranty issues. List of contacts as follows: Bill Peless, Director of Quality (Grand Rapids) email: bill.pel...
Change Orders & Cancellation Policy - Field Partners