Our Parts Team

Our Parts and Services teams are specialized by product lines as follows:

Telescopic Seating Parts Department:

Available from 7:30 am to 4:00 pm C.S.T. (Mon. - Fri.)
Email them directly at itsc.partsresponsegroup@irwinseating.com
Contact them with our Contact Us Form
Call toll free at (844) MY IRWIN (694-7946) and press #2 when prompted

Fixed Seating Parts Department:

Available from 8:00 am to 4:30 pm E.S.T. (Mon. - Fri.)
Email them directly at partsandservice@irwinseating.com
Contact them with our Contact Us Form
Call toll free at (844) MY IRWIN (694-7946) and press #1 when prompted
Click here to download a FIXED Seating parts request form

The following information is helpful when placing a parts order:

  1. Name and number of contact person
  2. Name of the theatre or installation, and any prior names if changed through the years
  3. Ship to: city and state
  4. Original order number if known
  5. Year it was originally installed

We are able to review history of shipped orders to assist you in ordering replacement parts when necessary.

We require a $50.00 minimum order. If the parts ordered do not total $50.00, you will be asked if you want to order additional product to meet the $50.00 minimum. If you do not want to order additional parts, you will be invoiced for $50.00.

Our goal is to provide replacement parts to you within 3-4 weeks once we have received your purchase order; however, discontinued, long-lead time or custom parts may take longer.